Project Operations Leader

2 weeks ago

Hillsboro, United States KLA Full time

Base Pay Range: $79, $134,300.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA's comprehensive rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Job Description

As the Project Operations Leader, you will have the opportunity to collaborate with the PSO management team to establish support strategies aimed at developing and enhancing processes on a global scale. You will lead a project team to design service support processes, systems, and infrastructure while working closely with various KLA organizations, including product divisions, KLA Services, global manufacturing, and supply chain.

Responsibilities

In your role as the PSO (Product Support Operations) Project Operations Leader, you will:

  • Develop and craft comprehensive service improvement project plans, including schedules, resources, business requirements, infrastructure and systems designs, and budgets.
  • Create mitigation strategies to address project changes, scope adjustments, and delays.
  • Lead and train technical personnel on new procedures and processes.
  • Monitor project requirements, achievements, and timelines.
  • Provide updates and progress reports to management.
  • Coordinate all elements of a project, including tasks, resources, collaborators, and other project components, while managing conflicts and making trade-offs as necessary.
  • Establish a support strategy for ramping processes, infrastructure, and personnel globally.
  • Track and report on infrastructure design, reliability, or bugs to IT support teams.
  • Facilitate efficient meetings, assign ownership, track project tasks, and generate meeting minutes and action items.
  • Work with the management team to inspire change and foster a positive change management environment.
  • Manage project risks and implement mitigations, streamlining processes for more efficient progress.

Preferred Qualifications

  • Familiarity with project management tools, processes, and methodologies.
  • Knowledge of process quality improvement methods.
  • Experience in service delivery for capital equipment.
  • Understanding of CRM, Customer Relationship Management Systems.
  • Experience in enterprise process development and release.
  • Strong analytical, database, communication, and presentation skills.
  • Proven ability to influence process partners and drive multi-functional improvements.

Minimum Qualifications

Master's Level Degree and 1 year of related work experience; Bachelor's Level Degree and 3 years of related work experience.

KLA offers a competitive and comprehensive total rewards package, including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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