Service Operations Leader

2 weeks ago

Hillsboro, Oregon, United States HIS Innovations Full time
Descripción del Trabajo

Título del Trabajo: Service Operations Leader

Departamento: Ventas Externas

Reporta a: Gerente de Cuentas Estratégicas

Ubicación: En el sitio

Resumen del Trabajo:

El Service Operations Leader para la región de Oregon es responsable de supervisar y gestionar las operaciones de servicio en campo de la organización. Este rol es fundamental para garantizar una entrega de servicio eficiente y efectiva, así como la satisfacción del cliente y el cumplimiento de los estándares y procedimientos de la empresa.

Responsabilidades del Trabajo:

  • Gestión de Equipos:
    • Dirigir, orientar y motivar a un equipo de técnicos y ingenieros de servicio en campo.
    • Proporcionar apoyo y dirección al equipo de servicio en campo para resolver problemas técnicos y atender las necesidades del cliente de manera efectiva.
    • Fomentar un ambiente de trabajo positivo y colaborativo que incentive el trabajo en equipo y la innovación.
  • Planificación:
    • Identificar oportunidades para mejoras en los procesos, optimización de costos y asignación de recursos para aumentar la eficiencia del servicio en campo.
    • Colaborar con otros departamentos, como Ventas, Ingeniería y Operaciones, para asegurar una entrega de servicio sin inconvenientes.
  • Entrega de Servicio:
    • Supervisar el despliegue de técnicos y ingenieros de servicio en campo a los sitios de los clientes para instalaciones de productos, mantenimiento y soporte.
    • Asegurar que las tareas de servicio se completen de manera oportuna y cumplan o superen las expectativas y obligaciones contractuales de los clientes.
    • Implementar medidas para mejorar la calidad del servicio y la satisfacción del cliente.
  • Gestión de Recursos:
    • Optimizar la asignación de recursos, incluyendo mano de obra, equipos y herramientas, para satisfacer las demandas del servicio.
    • Colaborar con equipos internos para obtener y mantener el inventario necesario de piezas de repuesto y equipos.
    • Asegurar el cumplimiento de las regulaciones de salud y seguridad durante las actividades de servicio en campo.
  • Experiencia Técnica:
    • Mantener un sólido entendimiento técnico de los productos de la empresa y sus aplicaciones para proporcionar orientación experta al equipo de servicio en campo y a los clientes.
    • Colaborar con los equipos de ingeniería y desarrollo de productos para abordar y resolver problemas técnicos y mejoras de productos.
  • Gestión de Relaciones con Clientes:
    • Trabajar estrechamente con los clientes para comprender sus necesidades y preocupaciones, abordando cualquier escalada de manera oportuna.
    • Establecer y mantener relaciones sólidas con clientes clave para comprender sus necesidades específicas y atender cualquier inquietud de manera rápida.
  • Informes y Documentación:
    • Preparar y presentar informes regulares sobre el rendimiento y logros del servicio en campo a la alta dirección.
    • Mantener documentación precisa de las actividades de servicio, incluyendo informes de servicio, registros de mantenimiento, registros de capacitación e interacciones con clientes.

Requisitos de Educación y Experiencia:

  • Título universitario en Ingeniería, Administración de Empresas o un campo relacionado (o experiencia laboral equivalente).
  • Experiencia comprobada en la gestión de operaciones de servicio en campo, preferiblemente para múltiples clientes.
  • Fuertes habilidades de liderazgo y gestión de equipos con la capacidad de motivar e inspirar a una fuerza laboral diversa.
  • Excelentes habilidades de comunicación e interpersonales para interactuar con clientes, miembros del equipo y partes interesadas.
  • Mentalidad analítica con la capacidad de utilizar datos para tomar decisiones informadas y fomentar la mejora continua.
  • Conocimiento profundo de los principios de gestión de servicio en campo, mejores prácticas y estándares de la industria.
  • Familiaridad con tecnologías y herramientas relevantes utilizadas en la gestión de servicio en campo.
  • Disposición para viajar a diversas ubicaciones para supervisar operaciones en campo y construir relaciones.

Si buscas un nuevo desafío y una oportunidad para contribuir a una empresa dinámica y en crecimiento, nos encantaría saber de ti. Agradecemos a todos los solicitantes su interés, pero solo aquellos seleccionados para una entrevista serán contactados.

Beneficios: Como empleado de HIS Innovations, disfrutarás de una variedad de beneficios, incluyendo atención médica, dental, visión y seguro de vida, discapacidad a corto y largo plazo, cuenta de ahorros para la salud o cuenta de gastos flexible, 401(k) con aporte de la empresa, tiempo libre pagado (PTO), programa de asistencia al empleado (EAP) y un ambiente de trabajo informal.

HIS Innovations es un empleador que ofrece igualdad de oportunidades, comprometido con la diversidad y la inclusión en el lugar de trabajo. Animamos a individuos de todos los orígenes a postularse. Todos los solicitantes serán considerados para el empleo sin atención a raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, estado de veterano o discapacidad.

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