Customer Experience Team Leader

7 days ago


Hillsboro, Texas, United States Brookshires Grocery Company. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Team Leader to join our team at Brookshires Grocery Company. As a key member of our front-end operations, you will be responsible for leading our team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead and motivate a team of front-end staff to provide excellent customer service and achieve sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with upper management to ensure effective store operations, including staffing, inventory management, and visual merchandising.
  • Train and develop front-end staff on customer service, product knowledge, and operational procedures.
  • Monitor and evaluate performance, identifying areas for improvement and implementing corrective actions.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
  • Minimum 18 years of age.
  • High school diploma or equivalent and two or more years of related experience.
  • Intermediate knowledge of store operations, customer service, and sales techniques.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Strong communication and leadership skills.
  • Ability to multitask and work in a fast-paced environment.
Preferred Qualifications
  • Health Insurance Portability and Accountability Act (HIPAA) certification.
  • TABC/LACT certification (where applicable).
  • Manager Food Safety certification.
  • AML certification.
  • Fuel Operator C Training (where applicable).
Working Conditions

The Customer Experience Team Leader will work in a fast-paced retail environment, with frequent exposure to cash handling, customer interactions, and physical activity. The role requires standing, walking, and lifting up to 40 pounds, with occasional lifting up to 75 pounds.


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