Customer Service Representative

4 days ago


Montgomery, Alabama, United States windcreek Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wind Creek. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

Key Responsibilities
  • Register guests to their hotel room and handle check-in and check-out transactions
  • Enroll guests in our players club and generate rewards cards as needed
  • Provide information to guests regarding the property, hotel, and promotions
  • Perform miscellaneous tasks such as cash handling, check authorizations, faxing, and copying
  • Maintain a clean and organized work area
  • Assist with ensuring qualified players receive priority service from a Games and F&B perspective
  • Answer telephones and route calls as necessary
  • Assist with Concierge duties as needed
  • Actively resolve guest issues and disputes
  • Report guestroom issues to Maintenance
  • Re-stock Front Desk supplies
Requirements
  • High School diploma or GED required
  • Must be twenty-one (21) years of age or older
  • Must be able to type 20 words per minute minimum
  • Good writing and verbal communication skills required
  • Experience in customer service required
  • Must be able to lift and carry up to 40 lbs
  • Must successfully pass job interview, including a guest service audition
  • Must be able to operate standard office equipment
  • Must be able to work effectively in a fast-paced, high-volume environment
  • Must be willing and able to work odd or irregular hours, including nights, weekends, and holidays
  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license)


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