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Customer Service Representative

2 months ago

Montgomery, Alabama, United States Tyna Carter - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Tyna Carter - State Farm Agent. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service to our clients, responding to their inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with our clients, understanding their needs and preferences, and providing personalized service to meet their expectations.
  • Insurance and Financial Services: Use a customer-focused, needs-based review process to educate clients about insurance options, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Team Collaboration: Work closely with our agent and team members to identify and support local community events, manage the website and social media content, and achieve business objectives.
Requirements
  • Communication Skills: Excellent written, verbal, and listening communication skills to effectively interact with clients and team members.
  • Self-Motivation: Self-motivated and proactive in problem-solving, with a strong desire to succeed and achieve business objectives.
  • Attention to Detail: Detail-oriented and organized, with a strong ability to multitask and prioritize tasks.
  • Customer Focus: Dedicated to providing exceptional customer service and ensuring client satisfaction.
  • Business Acumen: Ability to understand and apply business principles and practices to achieve business objectives.
  • Licensing: Property and Casualty license, and Life and Health license (must be able to obtain).
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus.
  • Benefits: Paid time off (vacation and personal/sick days).
  • Professional Development: Valuable experience and opportunities for growth and development.