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Customer Service Representative

2 months ago

Montgomery, Alabama, United States Pchresorts Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pchresorts. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities:**

  • Check guests into and out of the hotel, ensuring a smooth and efficient process.
  • Post charges to guestrooms, verify credit cards, and balance the bank at the end of each shift.
  • Distribute information to guests in a timely manner, including room assignments, amenities, and services.
  • Assist in resolving guest questions and concerns, providing a high level of customer satisfaction.
  • Work collaboratively with other departments to ensure seamless service delivery.

**Requirements:**

  • High School diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.