Customer Service Representative

4 days ago


Montgomery, Alabama, United States Dixie Electric, Plumbing, & Air Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at Dixie Electric, Plumbing, & Air. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving issues, and exceeding customer satisfaction goals.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and in-person interactions.
  • Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge, company policies, and industry trends.
  • Meet or exceed customer satisfaction targets and quality metrics.
  • Participate in ongoing training and development to enhance customer service skills.
Requirements
  • Minimum of five years' experience in customer-facing roles, preferably in a service-oriented industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, handle multiple priorities, and meet deadlines.
  • Strong product knowledge and ability to learn quickly.
  • Proficiency in Microsoft Office and other relevant software applications.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
Equal Employment Opportunity

Dixie Electric, Plumbing, & Air is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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