Customer Service Representative
4 days ago
Job Summary
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Pchresorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.
Key Responsibilities
- Provide professional and friendly service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Check guests into and out of the hotel, ensuring that all necessary information is accurate and up-to-date.
- Post charges to guestrooms, verify credit cards, and balance the bank at the end of each shift.
- Distribute information to guests in a timely manner, including room keys, maps, and other relevant materials.
- Assist in rectifying guest complaints and concerns, working closely with other departments to resolve issues.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a team of like-minded professionals who are passionate about delivering exceptional customer service.
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