Customer Service Representative

2 days ago


Montgomery, Alabama, United States Tyna Carter - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our insurance products.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide prompt and accurate service.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Product Promotion: Educate customers about our insurance products and services, highlighting the benefits and features that meet their needs.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Product Knowledge: In-depth knowledge of our insurance products and services, with the ability to educate customers and promote our offerings.
  • Problem-Solving: Strong problem-solving skills, with the ability to resolve customer issues and concerns in a timely and professional manner.
  • Teamwork: Ability to work collaboratively with colleagues and management to achieve team goals and objectives.
What We Offer
  • Competitive Compensation: Competitive hourly pay and commission/bonus structure.
  • Opportunities for Advancement: Opportunities for growth and advancement within our agency.
  • Benefits: Comprehensive benefits package, including paid time off, health benefits, and valuable career-building experience.


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