Sales and Customer Support Specialist
2 weeks ago
Are you a service-driven professional with a knack for sales and a preference for remote work? Samra Organization is looking for an enthusiastic Sales and Customer Support Specialist to enhance our team and contribute to exceptional service delivery while boosting sales and revenue.
If you are a proactive individual with strong communication abilities, we encourage you to explore this opportunity.Key Responsibilities:
Customer Interaction: Engage with clients through various communication channels including phone, email, and chat, ensuring a courteous, professional, and supportive approach.
Sales Promotion: Advocate for our products and services, recognize upselling chances, and strive to achieve or surpass sales objectives.
Issue Resolution: Address customer inquiries, concerns, and challenges swiftly and effectively.
Product Expertise: Maintain comprehensive knowledge of our offerings to provide precise information and recommendations to clients.
Record Keeping: Diligently document customer interactions and maintain detailed records of sales, inquiries, and issues.
Teamwork: Work collaboratively with team members to meet collective goals, share insights, and offer support when needed.
Regulatory Compliance: Ensure that all customer interactions and sales practices comply with company policies and industry standards.
Qualifications:
High school diploma or equivalent (Associate or Bachelor's degree is advantageous).
Prior experience in customer service and sales is preferred but not mandatory.
Exceptional communication and interpersonal skills.
Capability to work autonomously and demonstrate self-motivation.
Basic computer proficiency and familiarity with CRM systems (training will be provided).
Dependable high-speed internet connection and a quiet workspace.
Benefits:
Competitive salary with performance-based bonuses.
Flexible working hours and remote work options.
Continuous training and professional growth opportunities.
Leadership roles available for qualified candidates.
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