Automotive Repair Service Advisor
1 day ago
We're seeking a skilled Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional member experiences and facilitating the workflow of our technicians.
Key Responsibilities:
- Interact with members to determine their auto repair needs and provide great customer service.
- Accurately document repairs, diagnostic, and maintenance work into our shop management system.
- Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
- Sources and estimates all needed parts for repairs to customer vehicles.
- Suggest repairs for safety and improved performance and helps prioritize for customers in order of importance.
- Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction.
Requirements:
- Valid driver license and acceptable driving record.
- High School Diploma or equivalent certification (GED).
- 3-5 years industry experience in auto repair, service advisor experience preferred.
- 3-5 years of successful direct customer interaction, auto repair preferred.
- Automotive Service Excellence certification desired.
Work Environment/Physical Requirements:
- Standing, bending, kneeling, pushing, sitting for extended periods.
This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.
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