Service Advisor

5 days ago


New York, New York, United States Open Road Auto Group Full time
About the Role

We are seeking a highly skilled and experienced Service Advisor to join our team at Open Road Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their vehicles.

Key Responsibilities
  • Inspect and Diagnose Vehicles: Conduct thorough inspections of vehicles to identify and verify service needs, and record relevant information on repair orders.
  • Customer Interaction: Engage with customers to determine their immediate service needs and provide expert advice on vehicle maintenance and repair.
  • Liaison between Technicians and Customers: Serve as a key point of contact between our technicians and customers, ensuring seamless communication and resolution of any issues.
  • Provide Excellent Customer Service: Deliver exceptional customer service experiences, responding to customer inquiries and concerns in a professional and courteous manner.
  • Consultative Approach: Educate customers on services and products, using a consultative approach to promote the sales of services, parts, and accessories.
  • Support Center Goals: Contribute to the achievement of our service center goals by generating high sales of services, parts, and accessories, and promoting repeat business through exceptional customer service.
Requirements
  • Technical Knowledge: Possess a strong understanding of automotive products and services, with the ability to stay up-to-date on new technologies and developments.
  • Excellent Communication Skills: Demonstrate exceptional communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other team members.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Previous Experience: Minimum 1 year of experience as a Service Advisor or in a related role, with a proven track record of success in customer service and sales.
About Open Road Auto Group

Open Road Auto Group is a leading automotive retailer with over 25 facilities across the New York/New Jersey metropolitan area. We are committed to providing exceptional customer service and support, and to creating a positive and inclusive work environment for our team members.

Our Total Compensation Rewards Program
  • Base Pay: Competitive market pay rate based on job, skills, experience, and performance.
  • Bonuses: Rewards for achieving specific business goals in eligible positions.
  • Benefits: Comprehensive benefits package, including wellness coverage, optional benefits, income protection, 401(k), and more.


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