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Service Advisor

2 months ago

New York, New York, United States Greenway Automotive Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at Greenway Automotive Group's Norristown Chrysler Dodge Jeep and Ram dealership. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities
  • Customer Service: Greet and consult with customers to interpret their needs and arrange for appropriate service.
  • Service Coordination: Serve as the primary point of contact for all automotive service and repair matters.
  • Repair Order Management: Consult with mechanics about necessary repairs and possible alternatives to expensive work.
  • Sales and Upselling: Sell additional needed services to customers.
  • Service Delivery: Set and manage the expectations for service delivery for both customers and mechanics.
  • Communication: Continuously update customers on repair needs and completion times.
  • Invoice Verification: Verify that the final invoice reconciles with the work performed on the repair order.
Requirements
  • Experience: One year of dealership Service Advisor experience, preferred.
  • Customer Satisfaction: Must have a proven record of achieving exceptional customer satisfaction.
  • Driver's License: Must have a valid driver's license and be in good standing.
  • Integrity: Must exhibit personal and professional integrity.
  • Career Ambition: Have a desire for a long-term career with a growing organization.
  • Reynolds and Reynolds Experience: Preferred.
Benefits
  • Competitive Pay: Progressive and competitive pay plan.
  • Mentorship: Strong mentorship program to help you gain the experience you need to progress your career.
  • Opportunities for Growth: Excellent opportunities for growth and internal promotions.
  • Ongoing Training: Ongoing training and education.
  • Employee Discounts: Employee purchase and service discounts.
  • Benefits Package: Full insurance benefit options including medical, dental, vision, life, disability, and accident insurance.
  • Retirement Plan: 401(k) retirement savings plan.
  • Team Environment: Team-oriented, professional, and fun work environment.