Service Advisor

6 days ago


New York, New York, United States Koeppel Hyundai Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at Koeppel Hyundai. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities
  • Service Order Management: Oversee service orders and flow of the Drive Lane to ensure efficient and effective service delivery.
  • Customer Experience: Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
  • Concierge Support: Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
  • Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Work Distribution: Distribute work between technicians efficiently to maximize productivity and customer satisfaction.
  • Technical Support: Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Customer Success Index: Maintain the Customer Success Index at or above company standards.
  • Warranty Administration: Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Service Department Administration: Oversee administration of warranty claims as well as training and supervising of the service department.
  • Company Policies: Reinforces company policies and adheres to company standards.
  • Regulatory Compliance: Encourages compliance with applicable laws and regulations.
  • Factory Relations: Maintain good working relationship with factory(s) and foster positive employee relations.
Requirements
  • CDK Experience: Must have experience with CDK.
  • Organizational Skills: Organized and friendly personality.
  • Leadership Skills: Demonstrated ability to manage others.
  • Time Management: Time management skills.
  • Communication Skills: Fantastic communication skills with customers.
  • Professional Appearance: Professional, well-groomed personal appearance.
  • Service and Sales Success: Consistent record of service and sales success.
  • Customer Satisfaction: Strong record of positive customer satisfaction results.
  • Teamwork: Team oriented and self-motivated.
  • Supervision: Able to work with little supervision.
  • Clean Driving Record: Clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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