Client Relationship Manager

2 weeks ago

Bellevue, Washington, United States G2 Bankruptcy Risk Solutions Full time
Career Opportunity

G2 Bankruptcy Risk Solutions, Inc. stands at the forefront of delivering analytical and technological services tailored for the financial industry. With over thirty years of experience, we manage a substantial volume of accounts each year for leading entities in the lending and debt acquisition sectors. Our specialization encompasses solutions for bankruptcy, consumer behavior insights, and financial account oversight. By harnessing state-of-the-art technology, we create software and services that are not only cost-efficient but also provide exceptional returns compared to our competitors.

As a member of G2 Risk Solutions, a consortium of premier businesses dedicated to offering data-driven solutions for risk management, fraud deterrence, and regulatory compliance in the global financial and digital commerce landscapes, we are committed to equipping our clients with innovative products and services, backed by investments from Stellex.

Job Summary

The role of Customer Success Manager is pivotal in fostering customer satisfaction and maintaining enduring relationships with clients across the Americas. As the primary liaison, you will oversee the complete customer lifecycle, deliver product training, respond to client inquiries, and pinpoint opportunities for upselling and cross-selling. Through proactive engagement and a client-focused mindset, you will spearhead retention initiatives and contribute to our mission of providing outstanding customer service.

Key Responsibilities:
  • Establish robust relationships with clients to fully comprehend their needs
  • Facilitate the onboarding process for new clients, ensuring comprehensive training
  • Provide continuous support to guarantee customer satisfaction
  • Encourage the adoption of additional services and solutions among existing clients
  • Address customer inquiries and challenges swiftly
  • Collaborate with internal teams to effectively meet customer requirements
  • Conduct Quarterly Business Reviews with clients to assess performance and identify areas for enhancement
  • Take charge of the customer lifecycle and retention strategies
  • Perform other assigned duties as necessary
Qualifications:
  • 2-5 years of experience in business development
  • Fluency in English; proficiency in additional languages is advantageous
  • Proven commitment to customer excellence
  • Excellent communication and negotiation abilities
  • Capacity to manage multiple tasks and adapt to shifting priorities
  • Meticulous attention to detail and dedication to high-quality outcomes
  • Able to collaborate effectively within a team
  • Preferred: Bachelor's degree or higher

This position offers a remote work opportunity and is well-suited for individuals seeking a dynamic role within a growing organization. Alongside a competitive salary, we provide a comprehensive benefits package, which includes medical, dental, vision, and retirement benefits.

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