Front Desk Coordinator

3 weeks ago


Virginia Beach, Virginia, United States Hilton Grand Vacations Full time

**About Us:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

As a Front Desk Clerk, you will be part of a dynamic team that provides exceptional service to our owners and guests. You will be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

**Key Responsibilities:

  • Deliver exceptional customer service and ensure that every interaction with an owner or guest is a positive and memorable experience.
  • Manage front desk operations, including checking in and out of the property and responding to guest requests.
  • Process transactions and maintain accurate records.
  • Provide information on area attractions and resort amenities.
  • Type correspondence and reports for management as needed.

**What We Offer:

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits.

**Requirements:

  • Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
  • A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
  • Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • 6 months Customer Service Experience.

**Estimated Salary:** $28,000 - $38,000 per year.



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