Hotel Guest Services Coordinator
1 day ago
We are seeking a skilled Front Desk Clerk to join our team at The Harrison Group. As a Front Desk Clerk, you will be responsible for ensuring that all guests have an exceptional experience during their stay with us. This includes performing check-in and check-out tasks, managing reservations, and responding to client inquiries in a timely and professional manner.
This role requires strong communication and organizational skills, as well as a customer service attitude. Previous experience as a Hotel Front Desk Agent or similar role is essential, along with knowledge of hotel reservation software and travel planning websites. A degree in hotel management is a plus.
Key responsibilities include:
- Performing all check-in and check-out tasks.
- Managing online and phone reservations.
- Informing customers about payment methods and verifying their credit card data.
- Registering guests and welcoming them upon arrival.
- Providing information about our hotel, available rooms, rates, and amenities.
- Responding to clients' complaints in a timely and professional manner.
- Liaising with our housekeeping staff to ensure all rooms are clean and tidy.
We offer a competitive salary of $38,000 - $43,000 per year, including benefits such as 401k, paid time off, and health, life, dental, and vision insurance.
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