Front Desk Operations Manager

3 weeks ago


Virginia Beach, Virginia, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a skilled and experienced Front Desk Supervisor to join our team at Hilton Grand Vacations. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and driving business growth.

About You

You must have prior related experience and possess excellent communication and problem-solving skills. Ability to work in a fast-paced environment and provide top-notch service to our guests is essential.

Responsibilities
  • Supervise the Front Office daily operations and ensure that all tasks are completed efficiently.
  • Assist guests with check-in and out, as well as provide support and assistance to the Front Desk staff.
  • Greet and welcome owners/guests upon arrival and register them into the computer, verifying reservation, address, and credit information.
  • Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
  • Train and direct new department Team Members and ensure they meet the highest standards.
  • Maintain a house bank and make deposits and accurate reports of receipts daily.
Requirements
  • High school diploma/GED required; Associate's Degree/College preferred.
  • Prior related experience and ability to read, analyze, and interpret complex documents.
  • Excellent interpersonal and service skills, including conflict resolution and mentoring.
  • Basic mathematical skills and ability to solve practical problems.
What We Offer

We offer an excellent benefit package, including medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits.

Hilton Grand Vacations is committed to fostering a culture of work-life balance and family-friendly benefits. We are proud to be one of Newsweek's 'America's Greatest Workplaces for Parents & Families.'


  • Front Desk Associate

    6 hours ago


    Virginia Beach, Virginia, United States MSCCN Full time

    Job DescriptionAs a Front Desk Associate with MSCCN, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our recreational lodging program. Your duties will include handling front desk and reservation functions, utilizing an automated property management system to access guest information and process...


  • Virginia Beach, Virginia, United States Harrison Group Full time

    Front Desk Clerk Job DescriptionThe Harrison Group is a reputable family-owned business operating in the hospitality industry for over 70 years. Our company prides itself on its commitment to providing exceptional guest experiences at our diverse portfolio of hotels and restaurants across various locations.We are currently seeking a Front Desk Clerk to join...


  • Virginia Beach, Virginia, United States Tidewater Physicians for Women Full time

    Role OverviewTidewater Physicians for Women is a leading healthcare provider in Virginia, offering comprehensive care to women of all ages. We are seeking a skilled Medical Front Desk Coordinator to join our team.About the RoleWe offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, with opportunities for professional...


  • Virginia Beach, Virginia, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest service. Key responsibilities include:Greet and Welcome GuestsManage Switchboard OperationsHandle Guest InquiriesProcess Check-Ins and Check-OutsDeliver Guest ItemsAs a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming...


  • Virginia Beach, Virginia, United States Hilton Grand Vacations Full time

    **About Us:Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.As a Front Desk Clerk, you will be part of a dynamic team that provides exceptional service to our owners and guests. You will be responsible for performing your position's responsibilities and...


  • Virginia Beach, Virginia, United States Coastal ENT Surgeons Full time

    Company OverviewCoastal ENT Surgeons is a leading healthcare provider dedicated to delivering exceptional patient care.Job DescriptionWe are seeking a detail-oriented and organized Front Desk Professional to join our medical office team. As a key member of our front desk, you will be responsible for greeting patients, managing their paperwork, and ensuring a...


  • Virginia Beach, Virginia, United States Bayview Physicians Group Full time

    **Job Description:**We are seeking a highly skilled Front Desk Receptionist to join our team at Bayview Physicians Group. As a Front Desk Receptionist, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.You will greet patients, schedule appointments, and assist with the...


  • Virginia Beach, Virginia, United States Hilton Grand Vacations Full time

    About Hilton Grand VacationsHilton Grand Vacations is a renowned leader in the vacation ownership industry, recognized for its dedication to innovation, quality, and continuous growth. Our company's enduring success is attributed to the unwavering commitment of our Team Members, who embody the core values of excellence, teamwork, and unparalleled customer...


  • Virginia Beach, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Job SummaryWe are seeking a highly skilled and professional Guest Service Agent II to join our team at the Cavalier Resort. As a key member of our front desk staff, you will be responsible for creating exceptional guest experiences from arrival to departure. Your primary goal will be to ensure that every guest feels welcome, supported, and satisfied with...


  • Virginia Beach, Virginia, United States BluePearl Full time

    We are seeking a compassionate and skilled Veterinary Front Desk Associate to join our team at BluePearl.The ideal candidate will be an excellent customer service professional, offering guidance, comfort, and support to our clients and their pets.In this role, you will be the first point of contact for our clients, ensuring that they receive the care and...


  • Virginia Beach, Virginia, United States Planet Fitness - Excel Fitness Full time

    Job OverviewAt Planet Fitness - Excel Fitness, we're seeking a skilled Member Services Representative to join our team. As a key member of our front desk staff, you'll be responsible for promoting our Judgement Free Zone and ensuring a positive experience for our members.Key ResponsibilitiesCustomer Service: Provide exceptional service to our members,...


  • Virginia Beach, Virginia, United States Hilton Grand Vacations Full time

    About the Role:The Front Office Manager is responsible for leading the front office team to deliver exceptional customer service and ensure seamless check-in/check-out processes.You will be responsible for managing the front desk staff, resolving guest complaints, and maintaining accurate records.This is an exciting opportunity to join a dynamic team and...


  • Virginia Beach, Virginia, United States Pierre Granger - State Farm Agent Full time

    Company OverviewPierre Granger - State Farm Agent is a reputable insurance agency committed to delivering exceptional service to clients. Our agency offers a supportive work environment, allowing team members to grow and develop within the insurance industry.We are currently seeking an organized and detail-oriented individual to join our team as a Front Desk...


  • Virginia Beach, Virginia, United States Urology Of Va Full time

    Job SummaryUrology Of Va is seeking a reliable Patient Care Representative to provide front-desk support and contribute to the overall success of our clinical team.Key Responsibilities:Assist patients with check-in/check-out processes and answer phone calls.Schedule appointments with healthcare providers and verify patient information.Maintain accurate...


  • Virginia Beach, Virginia, United States TDI Full time

    TDI's MissionWe are committed to delivering high-quality solutions that meet our clients' needs and exceed their expectations.SalaryThe estimated salary range for this position is $13-$15 per hour, reflecting the importance of this role in maintaining a positive customer experience.Job SummaryWe are seeking an experienced Front Desk Receptionist to join our...


  • Virginia Beach, Virginia, United States Knights Inn Full time

    Knights Inn is seeking a highly skilled Night Shift Front Office Agent to join our team. As a Night Auditor, you will be responsible for managing front desk operations during overnight hours, providing exceptional customer service, and maintaining accurate records.Job OverviewThis is a full-time position that offers competitive pay starting at $14 per hour...


  • Virginia Beach, Virginia, United States Food Lion Full time

    About the RoleThe Front End Operations Manager will be responsible for leading our customer service team, managing cash handling procedures, and maintaining store standards. This is an excellent opportunity for a motivated individual to grow their career with a leading grocery retailer.


  • Virginia Beach, Virginia, United States CTR Corporation Full time

    About the JobCtr Group is hiring a Front Office Receptionist to work in our Virginia Beach location. This part-time role is approximately 29 hours per week and may lead to a full-time opportunity.The successful candidate will be responsible for providing excellent customer service, managing the front desk, and performing various administrative...


  • Virginia Beach, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Job Description">As a Guest Service Agent II, you will play a crucial role in ensuring that our guests have an exceptional experience from arrival to departure. Your primary responsibilities will include:Providing seamless check-in and check-out experiences for guests.Following PCI compliance procedures when communicating with guests during...


  • Virginia Beach, Virginia, United States Tecta America Full time

    Job Summary:We are currently seeking a part-time Administrative Assistant for our Virginia Beach office. This role will be responsible for managing front office operations and providing support across various departments. Responsibilities include answering phones, greeting visitors, assisting office staff, ordering supplies, and sorting and distributing...