Front Desk Representative
5 days ago
At Planet Fitness - Excel Fitness, we're seeking a skilled Member Services Representative to join our team. As a key member of our front desk staff, you'll be responsible for promoting our Judgement Free Zone and ensuring a positive experience for our members.
Key Responsibilities- Customer Service: Provide exceptional service to our members, responding to their needs and resolving any issues that may arise.
- Club Maintenance: Maintain the cleanliness and organization of our club, including the front entrance and surrounding areas.
- Administrative Tasks: Process daily paperwork, audit cash drawers, and update reports as needed.
- Inventory Management: Assist with inventory control, ordering supplies, and restocking retail items.
- Training and Development: Participate in ongoing training and development programs to stay up-to-date on company policies and procedures.
To succeed in this role, you'll need:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with members, staff, and management.
- Attention to Detail: Accurate and detail-oriented, with a focus on maintaining high standards of quality and excellence.
- Teamwork and Adaptability: Ability to work collaboratively with others, adapting to changing circumstances and priorities as needed.
- Basic Computer Skills: Proficiency in Microsoft Office or similar software, with the ability to learn new systems and technologies.
- Availability and Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays.
We offer a competitive compensation package, including:
- $12.00 per hour: A competitive hourly rate reflecting your value to our team.
- Paid Time Off (PTO): Generous paid time off policy, allowing you to recharge and take well-deserved breaks.
- Health Insurance Benefits: Comprehensive health insurance coverage, including medical, dental, and vision benefits.
- Employee Assistance Program (EAP): Access to confidential counseling resources, supporting your mental health and wellbeing.
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