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Guest Services Coordinator

2 months ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time


We are seeking a dedicated and friendly hotel front desk representative to provide outstanding service to all guests at Hotel Lotus Stadium.

Your role will involve greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant experience during their stay.

The ideal candidate possesses excellent communication abilities, a strong commitment to service excellence, and a proactive approach to guest relations.

Key Responsibilities

  • Address guest concerns and resolve issues as they arise
  • Welcome, register, check-in, and check out guests, providing room keys and recording payment details
  • Handle incoming calls and manage online and in-person booking requests, while providing information about room rates, availability, amenities, loyalty programs, and special requests

Administrative Duties:
Ensure all guest account information is accurate and current

  • Collaborate with housekeeping to confirm rooms are prepared for incoming guests

Qualifications

  • Proficient in managing phone communications and handling high-pressure situations
  • Familiarity with Microsoft Office and reservation management software
  • Preferred experience of 1+ years in the hospitality sector or a related field
  • High school diploma, GED, or equivalent required
  • Exemplary interpersonal, organizational, and customer service skills