Guest Services Representative
4 weeks ago
We are seeking a skilled Guest Services Specialist to join our team at Children's Mercy Hospitals and Clinics. As a key member of our Guest Services team, you will be responsible for creating a welcoming environment for our patients and families, providing exceptional customer service, and advocating for their needs.
Key Responsibilities- Complete the guest check-in process and ensure a smooth and efficient experience for our patients and families.
- Provide effective communication, engagement, and problem-solving skills to address guest concerns and needs.
- Collaborate with Guest Services Leadership to identify opportunities for improvement and implement changes to enhance the patient and family experience.
- High school diploma or equivalent and 3-5 years of experience in hospitality or customer service.
At Children's Mercy, we are committed to creating a diverse and inclusive workforce that reflects the community we serve. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from qualified candidates who share our values and enthusiasm for service. If you are passionate about delivering exceptional customer service and creating a positive experience for our patients and families, we encourage you to apply for this exciting opportunity.
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