Bilingual Customer Support Specialist
2 weeks ago
Position Overview:
The Bilingual Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty by delivering accurate, timely, and relevant information to members, customers, patients, and providers.
Key Responsibilities:
- Provide advanced support for member inquiries and issues related to the Client Plan and provider services.
- Build and maintain rapport with current and prospective members while adhering to compliance guidelines.
- Handle a variety of member inquiries, including but not limited to:
- Facility Inquiries
- Web Support
- Order ID Card Requests
- Eligibility and Benefit Inquiries
- Billing Inquiries
- Document all incoming communications to determine their nature and respond to complex inquiries effectively.
- Promote exceptional customer service by demonstrating skills aligned with the organization's commitment to quality service.
- Collaborate with relevant personnel to gather necessary information for resolving concerns.
- Evaluate data to implement appropriate actions for complaint resolution and service recovery.
- Support compliance and maintain the confidentiality of information.
Qualifications:
- Must be bilingual in Spanish.
- Minimum of 2 years of experience in a call center or customer service environment.
- Successful completion of required assessments: CSR 1 Assessment and Basic Computer Literacy Assessment.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- High School Diploma or GED is required.
Work Environment:
This position requires flexibility to work various shifts, including weekends and late hours, in alignment with operational needs.
Training and Equipment:
Training will be conducted remotely, and candidates must have a hardwired internet connection.
Equal Opportunity Employer:
Rose International is committed to providing equal employment opportunities without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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