Client Support Specialist
2 weeks ago
Role Overview
As a vital component of our operations, the Customer Care Agent serves as the reassuring voice for our clients. Our call center operates around the clock, and agents work on a rotating schedule that includes weekends and holidays, ensuring a consistent work routine.
Company Insight
Rapid Response Monitoring is at the forefront of the alarm monitoring sector, continually redefining the standards of safety and security. Our advanced technology enables our team to safeguard lives and properties across numerous communities by promptly addressing alarm activations, reaching out to clients, and offering essential support, which includes verifying false alarms and coordinating emergency services when necessary.
Training and Development
No prior experience in the industry is required. We take pride in our comprehensive training program, which includes a fully paid, extensive four-week training course conducted in a state-of-the-art classroom setting.
Position Details
- Employment Types: Full-Time, Part-Time
Commitment Recognition
We acknowledge the dedication of our employees who support our clients at all hours. To honor this commitment, we provide shift differentials for hours worked outside of standard business hours:
- Evening hours (5:00 PM - 9:00 PM): +$0.50/hr
- Night hours (9:01 PM - 6:00 AM): +$1.00/hr
- Weekend hours (midnight - 11:59 PM): +$1.00/hr
- Bilingual Spanish pay increase: +$1.00/hr
All candidates must be fully vaccinated against COVID-19.
Key Responsibilities
- Complete all required training and adhere to company protocols.
- Manage inbound and outbound calls from clients and relevant agencies.
- Deliver attentive customer service and empathetic support with urgency.
- Respond to, verify, and dispatch emergency signals.
- Handle security alarm activations for homes and businesses professionally.
- Maintain composure and multitask effectively in high-pressure situations.
- Associate degree, military experience, or 2+ years in customer service.
- Strong computer, written, and verbal communication skills; comfortable using a headset in a high-volume call environment.
- Must pass a drug screening and background check to meet industry standards.
- Annual salary increases, shift differentials, and performance bonuses.
- Comprehensive medical, dental, vision, and 401k plans.
- Additional compensation for bilingual Spanish skills.
- Paid vacation and sick leave.
- Wellness programs and designated wellness days off.
- Opportunities for internal advancement.
Rapid Response Monitoring is a national leader in alarm and security system monitoring, recognized as an Essential Business by the Department of Homeland Security. Since our founding in 1992, we have been dedicated to protecting lives and properties. Our organization serves as a critical response center, addressing emergencies and providing preventative customer service 24/7, 365 days a year. Supported by expert teams, our highly trained specialists form the backbone of monitoring for thousands of alarm companies nationwide.
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