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Administrative Support Specialist

2 months ago


Corona, California, United States Inland Respite Inc Full time
Job Overview

Inland Respite, Inc. is committed to providing exceptional services to individuals with developmental disabilities. We are currently seeking a Support Clerk to contribute to our administrative functions.

Position Summary:

The Support Clerk position is a non-exempt role that operates under the general supervision of the Operations Manager or their designated representative. This role encompasses a range of clerical and administrative responsibilities, including file management, record keeping, report generation, and communication with consumers and care providers.

Key Responsibilities:
  1. Provide comprehensive administrative assistance to the organization as directed by the Operations Manager or their representative.
  2. Ensure adherence to all departmental and organizational protocols, including coordinating pre/post-employment assessments and training sessions.
  3. Handle the transcription, recording, faxing, and filing of documents.
  4. Direct incoming mail and email inquiries to the appropriate departments for resolution.
  5. Assist in obtaining and distributing materials to consumers and care providers as necessary; update agency software and documentation as instructed.
  6. Act as a liaison for consumers and care providers, offering information, following up on compliance documents, and addressing any arising issues.
  7. Manage confidential information in accordance with established retention schedules, maintaining strict confidentiality.
  8. Regularly review and maintain departmental files, ensuring proper storage and accessibility.
  9. Prepare, compile, and disseminate reports while maintaining designated reporting databases.
  10. Organize care provider and consumer folders as required.
  11. Sort and manage original timecards at the end of each pay period, forwarding them to the Billing Department.
  12. Track departmental changes by developing a calendar and maintaining an updated census of consumers and care providers.
  13. Maintain ongoing communication with human resources, operations, and respite services departments.
  14. Assist in preparing monthly supply requests for the department.
  15. Participate in meetings, training sessions, and seminars relevant to the functional unit.
  16. Exhibit a commitment to providing excellent customer service and accurate information.
Additional Responsibilities:
  1. Support other administrative functions within the organization as needed.
  2. Assist with quarterly meetings for care providers when required.
  3. Attend vendor meetings and recruitment events as necessary.
  4. Serve as a backup for the front desk or reception area.
  5. Contribute to departmental projects as needed.
  6. Attend all mandatory meetings punctually.
  7. Occasionally assist with COVID testing for care providers.
Qualifications:
  1. High school diploma or equivalent (GED) with a minimum of six months of office or clerical support experience.
  2. Proficient in reading, writing, and communicating effectively in English; bilingual in Spanish is preferred.
  3. Typing speed of at least 30 words per minute and basic arithmetic skills.
  4. Familiarity with developmental services and related practices.
  5. Strong attention to detail and a commitment to customer service excellence.
  6. Exceptional organizational, time management, and problem-solving abilities.
  7. Proficient in MS Office Suite (Excel, Outlook, PowerPoint, Word, Teams) and cloud-based e-signature platforms.
  8. Ability to operate standard office equipment, including computers, calculators, copiers, and fax machines.
  9. Experience with video conferencing and online communication platforms.
  10. Possession of a valid California Driver's License.