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Client Support Specialist

2 months ago


Corona, California, United States ViaPlus by VINCI Highways Full time
Client Support Specialist Job Description

About Us

ViaPlus operates as a global mobility firm focused on revenue enhancement and service management solutions tailored for the transportation sector. As a part of VINCI Highways, we prioritize technological advancement and strive to foster a positive mobility experience for everyone. VINCI Highways stands as a frontrunner in road concessions, operations, and mobility services across multiple nations.

Location: Southern California

Schedule: Full-Time & Part-Time options available.

Key Responsibilities:

  • Foster positive relationships with clients
  • Manage incoming client communications daily
  • Develop familiarity with our database systems
  • Engage effectively with colleagues
  • Propose enhancements to workflow processes
  • Achieve productivity and quality benchmarks
  • Respond to client inquiries in a timely manner
  • Provide insights on products and services
  • Maintain accurate client records
  • Resolve service-related issues
  • Deliver in-person client support
  • Comply with company policies and procedures

Qualifications:

  • Exceptional phone communication skills
  • Strong verbal and written communication abilities
  • Detail-oriented and organized
  • Excellent interpersonal skills
  • Outstanding customer service capabilities
  • Self-driven and quick to adapt
  • Ability to collaborate within a team
  • Proficient computer skills

Education and Experience:

  • High school diploma or equivalent
  • Experience in customer service is preferred
  • Bilingual in Spanish is an advantage

Work Environment:

The work setting involves the use of computers and occasional lifting. Employees must be capable of standing, sitting, kneeling, and walking as necessary. The noise level is moderate.