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Client Support Specialist

2 months ago

Corona, California, United States Rapid Response Monitoring Full time

Position Overview

In the realm of customer support, our role transcends mere assistance; we are the reassuring voice on the other end of the line. Our call center operates around the clock, with representatives working rotating schedules that include weekends and holidays, ensuring a consistent work routine.

As a leader in the alarm monitoring sector, Rapid Response Monitoring is redefining industry standards. Utilizing cutting-edge technology in our monitoring center, our dedicated team safeguards lives and properties by promptly responding to alarm signals, reaching out to clients, and delivering essential support. This includes verifying false alarms and coordinating emergency services when necessary. As a vital part of our organization, you will also deliver outstanding customer service via phone, addressing any inquiries or concerns related to alarm systems.

Training and Development

No previous experience in the industry is required. We take pride in our comprehensive training program, offering fully compensated, extensive instruction over a four-week period in a state-of-the-art training environment.

Position Availability

We have openings for:

  • Full-Time Positions
  • Part-Time Positions

Compensation Structure

The hourly wage starts at $20, with additional pay differentials for second and third shifts, weekend work, and bilingual capabilities in Spanish.

Shift Differentials

  • Evening hours (5:00 PM - 9:00 PM): +$0.50/hr
  • Night hours (9:01 PM - 6:00 AM): +$1.00/hr
  • Weekend hours: +$1.00/hr
  • Bilingual Spanish: +$1.00/hr

Health and Safety Requirements

  • Full vaccination against COVID-19 is mandatory.

Key Responsibilities

  • Complete all required training and adhere to company protocols.
  • Manage inbound and outbound calls from clients and authorities in a call center environment.
  • Provide attentive customer service and empathetic support with urgency.
  • Respond to, verify, and dispatch emergency signals effectively.
  • Handle security alarm activations professionally for both residential and commercial clients.
  • Maintain composure and multitask in high-pressure situations.

Qualifications

  • Associate degree, military experience, or a minimum of two years in customer service.
  • Strong computer, written, and verbal communication skills; comfortable using a headset in a high-volume call environment.
  • Must pass a drug screening and background check to meet industry standards.

Benefits and Opportunities

  • Annual salary increases, shift differentials, and performance bonuses.
  • Comprehensive medical, dental, vision, and 401k plans.
  • Additional compensation for bilingual proficiency in Spanish.
  • Paid vacation and sick leave.
  • Wellness programs and wellness days off.
  • Opportunities for internal advancement.

About Us

Rapid Response Monitoring is a national leader in alarm and security system monitoring. Recognized as an Essential Business by the Department of Homeland Security, we are committed to safeguarding lives and properties. Founded in 1992, our organization operates as a critical response center, dedicated to protecting homes and businesses. Our team of experts provides unwavering support, ensuring that we are available 24/7, 365 days a year. With a focus on professional growth and a commitment to excellence, we invite you to explore a rewarding career in our unique industry.