Client Support Specialist
2 weeks ago
Role Overview
As a vital component of our operations, the customer service role embodies the essence of support and reassurance. Our call center operates around the clock, requiring representatives to work on a rotating schedule, including weekends and holidays, ensuring a consistent work routine.
Company Insight
Rapid Response Monitoring is at the forefront of the alarm monitoring sector, utilizing cutting-edge technology to safeguard lives and properties across numerous communities. Our team is dedicated to responding promptly to alarm activations, assisting customers, confirming false alarms, and coordinating with emergency services when necessary.
Training and Development
No previous experience in the industry is required, as we offer comprehensive training programs. New hires will undergo a fully compensated, extensive training period in a modern classroom setting.
Position Details
- Work Schedule: Full-Time and Part-Time positions available.
Incentives
We recognize the dedication of our employees who support our clients at all hours. Therefore, we provide shift differentials for hours worked outside standard business hours, including:
- Evening hours (5:00 PM - 9:00 PM): +$0.50/hr.
- Night hours (9:01 PM - 6:00 AM): +$1.00/hr.
- Weekend hours: +$1.00/hr.
- Bilingual (Spanish) pay increase: +$1.00/hr.
All employees must be fully vaccinated against COVID-19.
Key Responsibilities
- Complete all mandatory training and adhere to company policies.
- Manage inbound and outbound calls from customers and relevant agencies.
- Deliver attentive customer service and empathetic support, prioritizing urgency.
- Respond to and verify emergency signals, dispatching as needed.
- Handle security alarm activations professionally.
- Maintain composure and multitask effectively in high-pressure situations.
- Associate degree, military experience, or 2+ years in customer service.
- Strong computer, written, and verbal communication skills; comfortable using headsets in a high-volume call environment.
- Must pass a drug screening and background check to meet industry standards.
- Annual salary increases, shift differentials, and performance bonuses.
- Comprehensive medical, dental, vision, and 401k plans.
- Additional compensation for bilingual skills.
- Paid vacation and sick leave.
- Wellness programs and designated wellness days off.
- Opportunities for internal advancement.
Rapid Response Monitoring is a leading entity in the alarm and security system monitoring industry. Recognized as an Essential Business by the Department of Homeland Security, we are committed to protecting lives and properties. Founded in 1992, our organization serves as a critical response center, providing support 24/7, 365 days a year. Our dedicated specialists are the backbone of thousands of alarm companies nationwide, ensuring safety and security for all.
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