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Bilingual Customer Support Specialist

2 months ago

Corona, California, United States Rose International Full time

Position Overview:

The Bilingual Customer Support Specialist plays a crucial role in enhancing customer satisfaction and loyalty by delivering accurate, timely, and meaningful information to members, customers, patients, and providers.

Key Responsibilities:

  • Address complex inquiries and issues from members while fostering positive relationships in compliance with established guidelines.
  • Handle a variety of member inquiries, including but not limited to eligibility, benefits, and billing issues.
  • Document all interactions meticulously to ensure accurate record-keeping and follow-up.
  • Provide exceptional support to internal and external customers, demonstrating a commitment to quality service.
  • Collaborate with relevant departments to obtain necessary information and resolve concerns effectively.

Qualifications:

Required Skills:

  • Fluency in Spanish is mandatory.
  • A minimum of 2 years of experience in a call center or customer service environment.
  • Proven ability to communicate effectively, both verbally and in writing.
  • Strong analytical and problem-solving capabilities.
  • Familiarity with systems utilized within the Member Services Contact Center.

Preferred Experience:

  • Experience in health insurance and call center operations.

Education:

  • High School Diploma or equivalent is required.

Work Environment:

The Member Services Contact Center operates during specified hours, requiring flexibility to accommodate weekend and evening shifts. Candidates must be prepared to engage in remote training and possess a reliable internet connection.

Additional Information:

All candidates must adhere to the organization's commitment to diversity and equal opportunity. For further details regarding employment benefits and policies, please refer to the company's official resources.