Customer Experience Representative
3 weeks ago
Shared Imaging is a dynamic organization committed to delivering exceptional patient experiences. We're seeking a skilled Customer Experience Specialist to join our customer service team, working remotely from anywhere in the United States.
Key Responsibilities:- Manage incoming customer service phone calls and other customer requests
- Create service requests and dispatch accordingly
- Identify and resolve customer concerns in a professional and timely manner
- Use web-based system tools such as OMS, Word, and Excel on a daily basis
- Log all communication in work service requests
- Interact with vendors, customers, and employees via phone, text, and emails
- Escalate service calls when needed
- Attach Field Service Reports to service requests in OMS
- Audit reports from vendors and ensure all calls are logged in OMS
- Follow through on resolution of any customer needs
- Act as night-time contact for drivers, providing scheduling and maintenance support
- Handle inbound and outbound calls to 20-30 drivers nightly
- Proactively monitor on-time pick-up and deliveries
- Escalate problems to proper manager contacts as appropriate
- Follow HIPAA regulations as it pertains to communication
- Effectively communicate pertinent information to daytime contacts within multiple geographical regions
- Customer service/call center/patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Time management, organization, and focus on ability to prioritize and multitask with attention to detail
- Ability to articulate thoughts into clear and concise written and verbal communication
- Strong written and verbal communication
- Experience working on computers, using Excel, and other Microsoft Office applications
- Competitive salaries
- Travel allowance
- Health, dental, and vision insurance
- Company-paid dental (with applicable health plans)
- 401k matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability options
- Flex PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity and offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.
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