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Customer Service Representative

1 month ago

Downers Grove, Illinois, United States Stenograph Full time
About the Role

As a Customer Care Representative at Stenograph, you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for resolving customer concerns in a timely and professional manner, providing quality service, and maintaining a positive reputation for the company. Your excellent communication skills, problem-solving abilities, and attention to detail will make you an asset to our team.

Key Responsibilities

  • Respond to customer inquiries and concerns via phone, email, and other channels, providing accurate and timely resolutions.
  • Process and audit orders, ensuring accuracy and efficiency in order fulfillment.
  • Collaborate with internal departments to resolve customer issues and improve overall customer experience.
  • Document all customer interactions and resolutions in our database, maintaining accurate records and metrics.
  • Provide administrative support to District Sales Managers, ensuring seamless communication and coordination.


Requirements

  • High school graduate or equivalent with at least three years of related experience.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Working knowledge of Microsoft Windows operating system and Microsoft Office Applications.
  • Experience with ERP and CRM applications.
  • Ability to work collaboratively with team members and departments to achieve common goals.


What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.