Customer Service Representative

7 days ago


Centennial, Colorado, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our bakery team as a Bakery Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Customer Service
    • Provide outstanding customer service by answering questions, making recommendations, and resolving issues in a timely and professional manner.
    • Create a welcoming and inclusive environment for all customers.
  • Bakery Operations
    • Prepare and display bakery items according to company standards.
    • Operate bakery equipment, including ovens, mixers, and slicers, in a safe and efficient manner.
    • Maintain a clean and organized workspace, including the bakery area and surrounding areas.
  • Inventory and Stocking
    • Receive and stock bakery merchandise, including bread, pastries, and other baked goods.
    • Monitor inventory levels and report any discrepancies to management.
  • Teamwork and Communication
    • Work collaboratively with other team members to achieve sales and profit goals.
    • Communicate effectively with customers, management, and other team members to ensure a smooth and efficient operation.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in a bakery or customer service role preferred.
  • Skills and Abilities
    • Excellent customer service skills.
    • Ability to work in a fast-paced environment and multitask.
    • Basic math skills and ability to handle cash and operate a point-of-sale system.
    • Ability to lift up to 50 pounds and stand for long periods of time.
Preferred Qualifications
  • Language Skills
    • Ability to speak, read, and write in a second language.
  • Experience
    • Previous experience in a bakery or retail environment.


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