Patient Services Associate

2 weeks ago


Centennial, Colorado, United States Children's Hospital Colorado Full time
Position Overview
A Vital Role in Pediatric Care

At Children's Hospital Colorado, our Patient Access Representatives are essential contributors to our mission of providing exceptional care to our young patients. This role is perfect for individuals who are enthusiastic about working with children and possess strong attention to detail along with outstanding communication abilities.

This position entails delivering administrative support and high-quality customer service to patients, families, healthcare team members, providers, and referring practices.

Key Responsibilities:
- Assist with patient support services, including scheduling, registration, and patient reception.
- Collect and document patient insurance details, manage copays, and process payments.
- Facilitate referrals, pre-authorizations, and eligibility determinations.
- Gather and record patient demographic information accurately.
- Handle inbound and outbound calls to schedule appointments and manage registration tasks.
- Perform data entry for patient information in medical records systems.
- Conduct patient and family rounding to ensure comfort and satisfaction.
- Provide exemplary customer service to patients, families, and healthcare professionals.
- Adhere to infection control policies and safety protocols to ensure patient safety.
- Stay informed about departmental operations and established policies.


Why Join Our Team?
Comprehensive Benefits:

We offer a range of benefits including medical, dental, and vision insurance, life and disability coverage, a 403b employer match for retirement savings, and a robust wellness program that includes educational benefits to support your career advancement.


Incentives:
Children's Hospital Colorado provides an annual employee bonus program that rewards eligible team members based on organizational performance.

Loan Repayment Opportunities:
We are a qualifying employer for the federal Public Service Loan Forgiveness Program (PSLF).

Commitment to Diversity:

At Children's Hospital Colorado, we recognize that our collective stories shape our ability to deliver outstanding care. We are dedicated to building teams that reflect the diversity of our patient population, fostering creativity and innovation in our approach to healthcare.

We strive to attract and retain a diverse workforce, as we believe that an inclusive environment is essential to achieving our mission of healing every child who comes through our doors.

We are proud to be an equal opportunity employer, committed to providing fair employment opportunities without discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Note: If you require assistance during the recruitment process, please reach out for support. We aim to ensure that all qualified applicants have equal opportunities, and our selection decisions are based solely on job-related factors.



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