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Automotive Customer Service Consultant
2 months ago
Groove Auto is on the lookout for a skilled Main Line Automotive Advisor to enhance our dedicated team.
Compensation: Attractive salary structure with opportunities for financial advancement, estimated between $90,000 and $130,000 per year.
Employee Benefits:
- Opportunities for professional development through mentorship, training, and continuous certification
- Recognition initiatives and awards for outstanding performance
- Supportive workplace culture focused on employee achievement
- Competitive salary and well-defined career progression
- Flexible working hours and paid leave
- Comprehensive benefits package, including health, dental, and vision coverage
- 401(K) retirement savings plan with employer contributions
- Health and wellness reimbursement program
- Employee discounts on various products and services
Role Responsibilities:
The Main Line Automotive Advisor will engage with clients to evaluate their vehicle service requirements, suggest additional services, and oversee repair orders.
Qualifications:
- A minimum of 2 years of experience as a Service Advisor in an automotive dealership
- A commitment to providing exceptional customer service and enhancing customer loyalty
- Ability to meet performance targets and productivity benchmarks
- Strong communication, organizational, and customer service abilities
- A positive demeanor under pressure with a focus on educating customers
Key Duties:
- Welcome customers and foster loyalty
- Coordinate with customers and service technicians to ensure timely service completion
- Secure customer approval prior to repairs, detailing costs and timelines
- Update customers on repair status and any changes
- Address inquiries, clarify warranty details, and support the service manager
- Comply with company policies, procedures, and safety regulations
About Groove Auto:
Groove Auto, a division of Summit Automotive Partners, emphasizes diversity, professionalism, and customer satisfaction. We empower our team members to deliver positive and stress-free experiences for our clients. Join a workplace that prioritizes Humility, Integrity, and Passion.
Equal Opportunity Statement:
Summit Automotive Partners is committed to being an equal opportunity employer, prohibiting discrimination based on various factors. We adhere to all relevant employment laws to foster a fair and inclusive workplace.