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Automotive Customer Service Consultant

2 months ago


Centennial, Colorado, United States Groove Auto Full time
Job Overview

Groove Auto is on the lookout for a skilled Main Line Automotive Advisor to enhance our dedicated team.

Compensation: Attractive salary structure with opportunities for financial advancement, estimated between $90,000 and $130,000 per year.

Employee Benefits:

  • Opportunities for professional development through mentorship, training, and continuous certification
  • Recognition initiatives and awards for outstanding performance
  • Supportive workplace culture focused on employee achievement
  • Competitive salary and well-defined career progression
  • Flexible working hours and paid leave
  • Comprehensive benefits package, including health, dental, and vision coverage
  • 401(K) retirement savings plan with employer contributions
  • Health and wellness reimbursement program
  • Employee discounts on various products and services

Role Responsibilities:

The Main Line Automotive Advisor will engage with clients to evaluate their vehicle service requirements, suggest additional services, and oversee repair orders.

Qualifications:

  • A minimum of 2 years of experience as a Service Advisor in an automotive dealership
  • A commitment to providing exceptional customer service and enhancing customer loyalty
  • Ability to meet performance targets and productivity benchmarks
  • Strong communication, organizational, and customer service abilities
  • A positive demeanor under pressure with a focus on educating customers

Key Duties:

  • Welcome customers and foster loyalty
  • Coordinate with customers and service technicians to ensure timely service completion
  • Secure customer approval prior to repairs, detailing costs and timelines
  • Update customers on repair status and any changes
  • Address inquiries, clarify warranty details, and support the service manager
  • Comply with company policies, procedures, and safety regulations

About Groove Auto:

Groove Auto, a division of Summit Automotive Partners, emphasizes diversity, professionalism, and customer satisfaction. We empower our team members to deliver positive and stress-free experiences for our clients. Join a workplace that prioritizes Humility, Integrity, and Passion.

Equal Opportunity Statement:

Summit Automotive Partners is committed to being an equal opportunity employer, prohibiting discrimination based on various factors. We adhere to all relevant employment laws to foster a fair and inclusive workplace.