Chief Guest Relations Officer

2 weeks ago


Aspen, Colorado, United States The Little Nell Full time
Job Overview

Company Overview
Aspen Hospitality, a segment of Aspen One, manages a diverse collection of hotels and residences, including the prestigious Five-Star, Five-Diamond property, The Little Nell, along with its associated Residences at The Little Nell. Our portfolio also features the Limelight Hotels in Aspen, Snowmass, Ketchum, and Denver, with additional locations in development. We are committed to sustainability, community involvement, and promoting social equity across our operations.

Position Summary
The Senior Guest Services Manager plays a pivotal role in delivering exceptional hospitality at The Little Nell. This position supports the Front Office Manager in overseeing the Concierge desk's daily functions, including team supervision, training, and development. The focus is on personalizing guest interactions and ensuring a memorable experience for all owners and visitors.

Key Responsibilities
• Oversee all essential functions of the Concierge team
• Act as a working supervisor at the Reception Desk
• Address immediate employee needs and concerns
• Review and finalize daily reports
• Ensure efficient operations of registration and cashiering areas
• Anticipate guest arrivals and special requests, resolving issues proactively
• Manage newspaper orders and Ski Free Package tickets
• Coordinate breakfast orders weekly
• Assist in tracking employee hours and scheduling
• Maintain a professional demeanor while addressing guest needs
• Facilitate training for new Concierge staff
• Cultivate relationships with local vendors and maintain resource literature
• Handle guest feedback and complaints appropriately

Qualifications
• High School diploma or equivalent; college degree preferred
• Previous experience in hospitality is advantageous
• Strong knowledge of the local area and attractions
• Proficient in computer systems
• Fluent in English; Spanish proficiency is a plus

Work Environment
• Ability to stand and walk for extended periods
• Regular indoor work with occasional outdoor exposure
• Capability to lift up to 30 lbs with assistance if needed

Benefits
This full-time position offers a comprehensive benefits package, including health, dental, and vision insurance, flexible spending accounts, life insurance, paid time off, and a 401(k) savings plan, among other perks.

This job description outlines the essential functions and responsibilities of the role. It is not exhaustive and may be subject to change as needed.



  • Aspen, Colorado, United States The Little Nell Full time

    Job OverviewCompany BackgroundAspen Hospitality, a division of Aspen One, manages a diverse collection of hotels and residences, including premier establishments renowned for their luxury and service excellence. Our portfolio features The Little Nell, a distinguished Five-Star, Five-Diamond property, along with several Limelight Hotels located in Colorado...


  • Aspen, Colorado, United States The Little Nell Full time

    Job OverviewCompany BackgroundAspen Hospitality, a segment of Aspen One, manages a diverse collection of hotels and residences, including prestigious properties renowned for their luxury and exceptional service. Our portfolio features distinguished establishments located in prime destinations, providing unparalleled experiences for our guests.Position...


  • Aspen, Colorado, United States The Gant Aspen Full time

    Job OverviewCompany: The Gant AspenLocation: Aspen, ColoradoPOSITION SUMMARYThe primary objective of this role is to ensure exceptional guest experiences through effective registration processes, seamless communication across departments, and prompt resolution of issues. This position encompasses all front office functions that pertain to guest interaction...


  • Aspen, Colorado, United States The Little Nell Full time

    Job OverviewCompany OverviewAspen Hospitality is a prominent entity in the hospitality sector, managing a diverse collection of hotels and residences, including the renowned Five-Star, Five-Diamond properties. Our portfolio features exceptional locations and a commitment to excellence in service and guest experience.Position SummaryThe Guest Services...


  • Aspen, Colorado, United States The Gant Aspen Full time

    Job OverviewCompany: The Gant AspenLocation: Aspen, ColoradoPOSITION SUMMARYThe primary goal of this role is to ensure exceptional guest experiences through effective registration processes, seamless communication among departments, and prompt resolution of any issues. This position encompasses all front office functions related to guest interactions and...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Club Security Officer to join our team at Marriott International Inc. As a Club Security Officer, you will be responsible for ensuring the safety and security of our guests and employees.Key ResponsibilitiesPatrol all areas of the property to prevent and detect crimeAssist guests with room access...


  • Aspen, Colorado, United States Aspen Full time

    Company OverviewOwned and managed by Aspen Hospitality, Limelight Hotels are modern establishments situated in the heart of vibrant mountain and urban locales. Position SummaryThe Night Auditor is responsible for conducting nightly audits and assisting guests with their needs. Key Responsibilities1. Execute and finalize daily audits.2. Generate and...


  • Aspen, Colorado, United States Hotel Jerome Full time

    Job OverviewCompany Overview:Hotel Jerome has been a cornerstone of Aspen's community since its establishment in 1889, renowned for being the venue where remarkable tales are shared. Surviving various historical challenges, we have hosted a diverse array of guests, making us an integral part of Aspen's rich narrative.Position Summary:We are in search of a...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Additional Information Pay: $19.00 to $24.00/hour BOE, Full-Time year Round role eligible for benefits Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY In the realm of hospitality, our roles extend beyond merely facilitating check-in and check-out...


  • Aspen, Colorado, United States Hotel Jerome Full time

    Job OverviewCompany Overview:Hotel Jerome has been a cornerstone of the Aspen community since its establishment in 1889, renowned for being the backdrop of countless memorable stories. Surviving through various historical challenges, it remains a symbol of resilience and hospitality.Position Summary:We are in search of a dedicated and knowledgeable Concierge...


  • Aspen, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The St. Regis Aspen Resort. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...


  • Aspen, Colorado, United States Marriott International, Inc Full time

    Job SummaryAs a Rooms and Guest Services Operations Ambassador at Marriott International, Inc., you will be responsible for delivering exceptional service to our members and guests. You will assist with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution, and member departure/check-out.Key ResponsibilitiesAssist...


  • Aspen, Colorado, United States Hotel Jerome Full time

    Job OverviewCompany Overview:Hotel Jerome has been a cornerstone of Aspen's social scene since its establishment in 1889, thriving through various historical challenges. Known for its rich history and vibrant atmosphere, it remains a premier destination for those seeking an authentic Aspen experience.Position Summary:We are looking for a dedicated and...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Position OverviewThe role of a Guest Services Representative is not merely about facilitating check-ins and check-outs; it is about crafting a memorable and unique experience for every guest. Our dedicated team members take the initiative to provide a comprehensive range of services that enhance the guest journey throughout their stay. They are empowered to...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Additional Information Pay: $19.00 to $24.00/hour BOE, Full-Time year Round role eligible for benefits Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The role of a Guest Services Coordinator is not solely about facilitating check-in and check-out...


  • Aspen, Colorado, United States The Little Nell Full time

    Job OverviewCompany OverviewThe Little Nell, a prestigious Five-Star, Five-Diamond resort, is renowned for its luxurious accommodations and exceptional service. As a Relais & Châteaux property, it offers guests unparalleled access to exquisite dining, a comprehensive wine program, and a variety of amenities including multiple dining options, bars, and a...


  • Aspen, Colorado, United States Aspen Skiing Company Full time

    Company Overview Managed by Aspen Hospitality, Limelight Hotels serve as your ideal base for exploring the most sought-after destinations. These modern establishments are strategically located in vibrant outdoor and urban settings, each hotel uniquely intertwined with its environment, providing guests with a distinctive adventure. The guest journey is...


  • Aspen, Colorado, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team at Marriott International, Inc. As a Concierge, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable and enjoyable stay with us.Key ResponsibilitiesRespond to guest requests for special arrangements or services, such...


  • Aspen, Colorado, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Club Security Officer to join our team at Marriott International, Inc. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesPatrol all areas of the property to prevent and detect crime, and to...


  • Aspen, Colorado, United States Marriott International, Inc Full time

    Position OverviewThe Security Operations Officer is responsible for maintaining a safe and secure environment for guests and employees. This role involves monitoring various security systems, conducting regular patrols, and responding to incidents effectively.Key ResponsibilitiesConduct thorough patrols of the property to ensure safety and security.Assist...