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Part-Time Guest Services Representative

2 months ago

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Company Overview


Managed by Aspen Hospitality, Limelight Hotels serve as your ideal base for exploring the most sought-after destinations.

These modern establishments are strategically located in vibrant outdoor and urban settings, each hotel uniquely intertwined with its environment, providing guests with a distinctive adventure.

The guest journey is meticulously crafted, allowing visitors to feel both pampered and relaxed in an inviting atmosphere.

A shared commitment to sustainability, exceptional service, and the availability of an Adventure Concierge ensures a memorable experience for every guest.

Limelight's pet-friendly accommodations are situated in various locations, including Aspen, Colorado; Snowmass, Colorado; Ketchum, Idaho; and Downtown Denver, Colorado, with new hotels set to open in Mammoth, California, and Boulder, Colorado in the near future.



Position Overview

Summary
The Guest Services Representative is responsible for transporting guests to and from various local destinations as requested by hotel departments. This role also provides support to the front desk team as needed.

Key Responsibilities

  • Transport guests to designated local locations as scheduled by the Front Desk
  • Inform guests about local attractions, dining options, activities, and hotel amenities during transport
  • Stay informed about daily hotel operations, locations, and schedules for accurate guest guidance
  • Maintain ongoing communication with the Front Desk regarding itinerary updates and guest requests
  • Ensure vehicles are clean and well-maintained
  • Perform routine cleaning of vehicles as necessary
  • Check essential vehicle fluids and tire pressure regularly
  • Report any vehicle issues to the Guest Services Manager
  • Complete vehicle maintenance checklists as instructed
  • Accurately document any incidents and accidents
  • Assist the Front Desk in locating lost luggage through airline and airport services
  • Drive responsibly at all times
  • Other related duties as assigned

Qualifications

  • Must be at least 18 years old
  • A valid driver's license is mandatory
  • High School Diploma or equivalent preferred
  • One year of experience in guest or customer service preferred

Additional Information

Supervision

Given: This position does not have supervisory responsibilities.

Received: Works under the direct supervision of the Front Office Manager, with tasks assigned according to established procedures and frequent checks on work quality. Instruction and assistance are readily available.

Work Environment and Physical Requirements
Ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods.
Regularly operate vehicles in various weather conditions, including bright sunlight and nighttime driving. Exposure to distracting noises and the need to navigate slippery or uneven surfaces. Must be capable of lifting, pushing, or pulling up to 50 lbs. either independently or with assistance.

Job Benefits
This position is classified as a temporary part-time role, eligible for various benefits, including:
  • Discounted Lift Tickets
  • Additional company perks


The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role.

By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures, or Aspen Hospitality, you acknowledge your ability to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

This job description is intended to convey the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of employees in this role. Duties and responsibilities may change at any time with or without notice.

Aspen One/Aspen Skiing Company/Aspen Ventures/Aspen Hospitality is an equal opportunity employer.