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Concierge - Guest Services Professional

2 months ago

Aspen, Colorado, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Concierge to join our team at Marriott International, Inc. As a Concierge, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable and enjoyable stay with us.

Key Responsibilities
  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Review shift logs and document pertinent information in logbooks.
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.
Requirements
  • High school diploma or equivalent required.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
Benefits

We offer a competitive salary, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About Us

Marriott International, Inc. is a global hospitality company with a portfolio of brands that offer exceptional guest experiences. We are committed to delivering exquisite experiences at our luxury hotels and resorts around the world.