Front Desk Representative

5 days ago

Columbia, South Carolina, United States Doubletree Columbia Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Doubletree Columbia. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking guests in and out, handling room assignments, and processing payments.
  • Assist with guest inquiries, provide information about hotel services and amenities, and make recommendations to enhance their stay.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide guests with personalized recommendations.
  • Work effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
  • Perform cash handling duties, including processing payments, handling cash and credit transactions, and maintaining accurate records.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a front desk or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions accurately.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality brand and make a real difference in the lives of our guests.

Equal Opportunity Employer:

Doubletree Columbia is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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