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Front Desk Representative

2 months ago

Columbia, South Carolina, United States Maya Hotels Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Maya Hotels. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Responsibilities:

* Greet guests in a friendly and professional manner, providing a warm welcome upon arrival.
* Manage hotel reservations, ensuring accuracy and efficiency in the booking process.
* Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions.
* Handle guest complaints and resolve issues promptly, ensuring guest satisfaction.

Requirements:

* High school diploma or equivalent; additional education in hospitality or related field is a plus.
* Previous experience in a customer service role, preferably in a hotel or hospitality environment.
* Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.
* Strong problem-solving and conflict-resolution abilities.
* Attention to detail and the ability to multitask effectively in a fast-paced environment.
* Proficiency in computer systems and hotel software for reservations and guest management.
* Familiarity with cash handling procedures and basic accounting principles.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Maya Hotels, we are committed to providing a positive and welcoming atmosphere for our guests and employees. We believe that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice.

We look forward to hearing from you"}