Front Desk Representative

5 days ago


Columbia, South Carolina, United States Springhill Suites Columbia near Fort Jackson, South Carolina Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Springhill Suites Columbia near Fort Jackson, South Carolina. As a key member of our hotel operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register them into the system, and provide accurate and timely information and services.
  • Front Desk Operations: Respond to telephone and in-person inquiries, resolve guest complaints, and maintain a professional and courteous demeanor at all times.
  • Room Assignments: Assign rooms to guests, verify reservation information, and ensure that all guests have a smooth check-in experience.
  • Cash Handling: Handle cash and credit transactions, maintain a house bank, and make deposits and reports as required.
  • Safety and Security: Properly handle and account for keys, be knowledgeable of emergency procedures and security concerns, and take proactive steps to ensure guest safety.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality setting, preferably with a major hotel chain.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic computer skills.
  • Physical Demands: Ability to stand for long periods, lift up to 15 pounds, and perform other physical demands of the job.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within our company.
  • Team-Driven Culture: A team-driven culture that values customer service, teamwork, and employee development.


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