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Front Desk Representative

2 months ago

Columbia, South Carolina, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Ensure the delivery of packages, mail, and messages to guests and meeting rooms.
  • Participate in emergency procedures as required.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Knowledge of hotel products and guest services is a plus.
What We Offer:
  • A competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income, term life, and AD&D insurance.
  • Paid time off and an employee assistance program.
  • A 401(k) retirement plan.

Aimbridge Hospitality is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.