Medication Refill Coordinator, Patient Access Center
2 weeks ago
St. Luke's is dedicated to the skills, experience, and compassion of its workforce. Our employees are our most valuable asset, committed to fulfilling our mission of excellence in caring for the sick and injured, educating healthcare professionals, and enhancing access to care in our communities.
Position Overview:The Medication Refill Coordinator at the Patient Access Center will manage patient medication refill inquiries by utilizing established specialty-specific protocols. This role involves collaboration with various stakeholders to ensure effective communication among patients, healthcare providers, and pharmacies, facilitating a seamless refill request process.
Key Responsibilities:- Handle incoming phone and electronic requests for patient medication refills through electronic health records and prescription management systems.
- Engage with patients courteously and compassionately during all interactions.
- Examine medical records and apply specialty-specific protocols to support the processing of prescription refills that require review.
- Implement defined escalation procedures to inform prescribing providers of medication requests that do not meet protocol criteria.
- Coordinate communication with patients, healthcare providers, insurance companies, and pharmacies as needed to resolve medication refill inquiries.
- Document relevant information in medical records and may inform patients of overdue appointments or necessary screenings based on established protocols.
- Escalate medication-related questions or concerns to the Supervisor as necessary.
- Collaborate with team members to promptly address patient requests and concerns originating from various settings.
This position requires the ability to sit for extended periods, utilize hands for typing and data entry, and occasionally lift up to 15 pounds. The role also involves visual tasks related to reading and reviewing information on a computer screen.
Education and Experience:Required:
High School diploma or equivalent, along with certification as a Medical Assistant, Pharmacy Technician, or Certified Medication Technician.
Preferred:
Two or more years of experience in a medical practice or pharmacy setting.
We encourage candidates to complete their application with their full legal name and current home address, including a comprehensive employment history. Additionally, uploading a current resume detailing work history, education, and certifications is recommended.
Equal Opportunity Employer:St. Luke's University Health Network is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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