Lab Manager

1 week ago


Arlington, Virginia, United States Zachary Piper Full time

Job Summary:

Zachary Piper Solutions is seeking a highly skilled Cybersecurity Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing technical support for our TEN Lab systems and user accounts.

Key Responsibilities:

  • Provide frontline technical support for TEN Lab systems and user accounts.
  • Assist with setting up new users with necessary equipment and access.
  • Efficiently handle user requests through multiple communication platforms.
  • Maintain meticulous records of Help Desk tickets and asset inventory.
  • Support system administration, including updates and maintenance of network infrastructure.

Requirements:

  • Active Secret clearance, willing and able to obtain DHS suitability.
  • Minimum 1 year of directly relevant experience.
  • Proficient in multiple operating systems (Windows, Linux/Unix, MacOS) and adept at asset management and customer support.
  • Skilled in creating and maintaining detailed records, as well as writing technical procedures and SOPs.
  • Knowledgeable in virtualization, VPNs, and virtual desktops (Citrix, VMWare), with a focus on automation and optimization.
  • Education: BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 3+ years of directly relevant experience.
  • Certification: Security+ is desired.

Benefits:

  • Salary: $60,000 - $75,000 (dependent on experience)
  • Full Standard Benefits: Paid Time Off, Paid Holidays, Healthcare (Medical, Dental, Vision), Retirement Savings Plan (401K), and more

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