Front Desk Supervisor
2 weeks ago
As a Front Desk Supervisor at Residence Inn Seattle South Renton, you will be the first point of contact for our guests, setting the tone for their stay. Your exceptional customer service skills and ability to lead by example will make a lasting impression on our guests and drive guest loyalty.
Key Responsibilities:
- Assist with training, coaching, and scheduling for the front office team.
- Ensure all guests are served promptly and courteously during all shifts.
- Apply problem-solving skills to resolve guest issues to their satisfaction.
- Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
- Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements:
- Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
- Strong verbal and written communication skills.
- Ability to read, write, type, and use basic technology.
- Ability to stand for an entire shift and lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays.
What We Offer:
- Competitive salary range: $21-$23/hour.
- Group insurance, including medical, dental, vision, and company-paid life insurance.
- Paid time off.
- Company-matched 401(k) plan.
- Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
- Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.
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