Front Desk Representative

1 week ago


Renton, Washington, United States Residence Inn Seattle South Renton Full time
Front Desk Agent Job Description

Location: Residence Inn Seattle South Renton

Job Summary: We are seeking a friendly and efficient Front Desk Agent to provide exceptional guest experiences at our hotel. As a key member of our front office team, you will be responsible for ensuring a smooth and welcoming check-in and check-out process for our guests.

Responsibilities:

  • Guest Check-in and Check-out: Ensure that all guests receive a friendly and efficient check-in and check-out experience.
  • Request Handling: Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Local Area Information: Answer questions regarding the local area and facilities and provide proper directions and resources to positively influence each guest's stay.
  • Phone Etiquette: Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
  • Cash Handling: Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Teamwork: Support the goals of the hotel through teamwork and collaboration with all departments.

Requirements:

  • Previous Customer Service Experience: Previous customer service experience in a fast-paced environment is ideal.
  • Communication Skills: Strong verbal and written communication skills are required.
  • Technology Skills: Ability to read, write, type, and use basic technology.
  • Physical Demands: Ability to stand for an entire shift and lift at least 25 pounds.
  • Availability: Availability to work evenings, weekends, and holidays.

Benefits: Eligible employees receive a number of benefits, including group insurance, paid time off, company-matched 401(k) plan, and more.



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