Front Desk Supervisor

4 weeks ago


Renton, Washington, United States Residence Inn Seattle South Renton Full time
Job Summary

As a Front Desk Supervisor at Residence Inn Seattle South Renton, you will be the first point of contact for our guests, setting the tone for their stay. You will lead by example, championing the front desk staff to deliver exceptional guest experiences and build lasting impressions.

Key Responsibilities
  • Assist with training, coaching, and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements
  • Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
  • Strong verbal and written communication skills are essential.
  • You must be able to read, write, type, and use basic technology.
  • This role requires standing for an entire shift and lifting at least 25 pounds.
  • Applicants must be available to work evenings, weekends, and holidays.
Benefits
  • Eligible employees receive a number of benefits to enhance their health and well-being, including group insurance, paid time off, and a company-matched 401(k) plan.
  • Voluntary benefits include short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits include hotel benefits, employee assistance program, leadership development program, and more.

Salary Range: $21-$23/hour


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