Front Office Representative

4 weeks ago


Renton, Washington, United States Hyatt Regency Lake Washington at Seattle%27s Southport Full time

At Hyatt Regency Lake Washington at Seattle's Southport, we're seeking a skilled Front Office Agent to join our team. As a key member of our front desk staff, you'll be responsible for providing exceptional guest service and ensuring a seamless registration process.

Key Responsibilities:

Greet and register guests in a friendly and professional manner

Process all guest check-ins and check-outs, including room assignments and key issuance

Coordinate with Housekeeping to ensure guest rooms are ready for check-in

Work with other staff members to resolve guest requests and concerns

Process all payment types, including room charges, cash, checks, debit, and credit

Research and resolve disputed charges for guests

Follow up with guests to ensure satisfaction with their stay

Maintain accurate records and reports, including daily logs and shift reports

Assist management in training and coaching employees

Follow all company policies and procedures, including uniform and personal appearance standards

As a Front Office Agent at Hyatt Regency Lake Washington at Seattle's Southport, you'll have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests. If you're a team player with excellent communication skills and a passion for delivering outstanding guest experiences, we'd love to hear from you

Compensation:

The salary range for this position is $21.00 to $27.30, with a starting hourly rate of $21.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

Click here to learn more about our company culture and values.



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