Guest Services Manager
2 weeks ago
Company Overview:
At Residence Inn Seattle South Renton, we pride ourselves on our innovative and entrepreneurial spirit, fostering a collaborative environment that consistently achieves outstanding results. With a diverse portfolio of hotels, we have built a strong reputation over the years for our expertise in hotel management, development, and revenue enhancement.
Position Summary:
As a Front Desk Supervisor, you will be the primary liaison for our guests, establishing a welcoming atmosphere and motivating our front desk team to deliver exceptional service that encourages guest loyalty.
Employee Benefits:
We offer a comprehensive benefits package for eligible employees, including:
- Extensive group insurance options, covering medical, dental, vision, and life insurance
- Paid time off for rest and relaxation
- 401(k) retirement plan with company matching
- Optional benefits such as short and long-term disability, critical illness coverage, and Flexible Spending Accounts
- Employee enrichment programs, including hotel discounts, support initiatives, and leadership training
- Daily compensation for your contributions
Key Duties:
- Assist in the training, coaching, and scheduling of front office staff
- Ensure timely and courteous service for all guests during every shift
- Effectively address and resolve guest issues
- Collaborate with various departments to manage diverse guest requests
- Oversee compliance with front desk procedures and review daily operations for accuracy
- Implement proper cash handling practices and manage guest transactions
- Foster a cooperative environment that aligns with the hotel's goals through teamwork
Qualifications:
The ideal candidate will possess prior experience in customer service within a dynamic, guest-focused setting, along with cash handling capabilities. Strong verbal and written communication skills are essential, as is basic technological proficiency. This role requires the ability to stand for extended periods and lift a minimum of 25 pounds. Flexibility to work evenings, weekends, and holidays is necessary.
Compensation:
Competitive hourly wage ranging from $21 to $23.
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