Guest Services Manager

3 months ago


Renton, Washington, United States Residence Inn Seattle South Renton Full time

Company Overview:

At Residence Inn Seattle South Renton, we pride ourselves on our innovative and entrepreneurial spirit, fostering a collaborative environment that consistently achieves outstanding results. With a diverse portfolio of hotels, we have built a strong reputation over the years for our expertise in hotel management, development, and revenue enhancement.

Position Summary:

As a Front Desk Supervisor, you will be the primary liaison for our guests, establishing a welcoming atmosphere and motivating our front desk team to deliver exceptional service that encourages guest loyalty.

Employee Benefits:

We offer a comprehensive benefits package for eligible employees, including:

  • Extensive group insurance options, covering medical, dental, vision, and life insurance
  • Paid time off for rest and relaxation
  • 401(k) retirement plan with company matching
  • Optional benefits such as short and long-term disability, critical illness coverage, and Flexible Spending Accounts
  • Employee enrichment programs, including hotel discounts, support initiatives, and leadership training
  • Daily compensation for your contributions

Key Duties:

  • Assist in the training, coaching, and scheduling of front office staff
  • Ensure timely and courteous service for all guests during every shift
  • Effectively address and resolve guest issues
  • Collaborate with various departments to manage diverse guest requests
  • Oversee compliance with front desk procedures and review daily operations for accuracy
  • Implement proper cash handling practices and manage guest transactions
  • Foster a cooperative environment that aligns with the hotel's goals through teamwork

Qualifications:

The ideal candidate will possess prior experience in customer service within a dynamic, guest-focused setting, along with cash handling capabilities. Strong verbal and written communication skills are essential, as is basic technological proficiency. This role requires the ability to stand for extended periods and lift a minimum of 25 pounds. Flexibility to work evenings, weekends, and holidays is necessary.

Compensation:

Competitive hourly wage ranging from $21 to $23.



  • Renton, Washington, United States Sonesta International Hotels Full time

    Job Title: Guest Service AgentAt Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Register guests, issue room keys, and...


  • Renton, Washington, United States Residence Inn Seattle South Renton Full time

    Company Overview:At Residence Inn Seattle South Renton, we pride ourselves on fostering a collaborative and innovative environment that prioritizes guest satisfaction. With a commitment to excellence, we manage a diverse portfolio of hotels, ensuring a memorable experience for every visitor.Position Summary:The Front Desk Supervisor plays a pivotal role in...


  • Renton, Washington, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering exceptional experiences to our guests. Your responsibilities will include:Greeting guests and providing a positive and genuine experienceInteracting with guests by answering the phone, taking and delivering ordersEnsuring...

  • Guest Advocate

    1 month ago


    Renton, Washington, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service, responding to guest...

  • Guest Advocate

    2 months ago


    Renton, Washington, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service, responding to guest...

  • Guest Advocate

    4 weeks ago


    Renton, Washington, United States Target Full time

    About TargetAt Target, we're passionate about delivering an exceptional guest experience. As a Guest Advocate, you'll play a key role in making that happen.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. In this role, you'll be responsible for providing exceptional service to our guests,...

  • Guest Advocate

    4 weeks ago


    Renton, Washington, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service, responding to guest...


  • Renton, Washington, United States McDonald's Full time

    Lead the Experience:As a Guest Experience Leader at McDonald's, you will be the face of our brand, ensuring that every guest has a positive and memorable experience. Your role will involve checking in with guests, making sure they are enjoying themselves, and providing exceptional service to exceed their expectations.Be the Solution:You will be responsible...

  • Front Desk Supervisor

    4 weeks ago


    Renton, Washington, United States Residence Inn Seattle South Renton Full time

    Job Summary:We are seeking a skilled Front Desk Supervisor to join our team at Residence Inn Seattle South Renton. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Assist with training, coaching, and scheduling for the front office...

  • Front Desk Supervisor

    4 weeks ago


    Renton, Washington, United States Residence Inn Seattle South Renton Full time

    Job SummaryAs a Front Desk Supervisor at Residence Inn Seattle South Renton, you will be the first point of contact for our guests, setting the tone for their stay. You will lead by example, championing the front desk staff to deliver exceptional guest experiences and build lasting impressions.Key ResponsibilitiesAssist with training, coaching, and...


  • Renton, Washington, United States Ulta Beauty Full time

    Job Title: Assistant StylistAt Ulta Beauty, we're seeking a talented and enthusiastic Assistant Stylist to join our team. As an Assistant Stylist, you will play a vital role in delivering exceptional guest service and contributing to the success of our stores.Key Responsibilities:Engage with guests, consult with them on their hair care needs, and recommend...


  • Renton, Washington, United States Gencare Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge to join our team at The Lodge at Eagle Ridge. As a Concierge, you will be responsible for providing exceptional service to our residents and their families, ensuring a warm and welcoming experience for all.Key Responsibilities:Greet and direct families and tours with a smileProvide...


  • Renton, Washington, United States Maverick Washington LLC Full time

    Job DescriptionRole SummaryThe Food & Beverage Manager is a key member of our team at Maverick Washington LLC, responsible for overseeing the management of our restaurant and bar operations. This role requires a dynamic individual with excellent leadership skills, a passion for delivering exceptional guest experiences, and a keen eye for detail in...


  • Renton, Washington, United States McDonald's Full time

    Lead the Way:As a General Manager at McDonald's, you'll be responsible for leading the restaurant's operations, including food production, guest service, and crew management. You'll be the driving force behind ensuring a seamless customer experience and maintaining high standards of quality and safety.Key Responsibilities:- Manage all aspects of the...


  • Renton, Washington, United States Topgolf Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Janitorial Services Associate to join our team at Topgolf. As a Porter and Sanitation Specialist, you will be responsible for maintaining a clean and safe environment for our guests and staff.Key Responsibilities:Cleaning and Sanitation: Clean and sanitize various areas of the venue,...


  • Renton, Washington, United States Red Robin Corporate Full time

    Restaurant Assistant General ManagerThe Restaurant Assistant General Manager is a key member of our restaurant team, responsible for supporting the Managing Partner in delivering exceptional guest experiences and driving business results. As a Brand ambassador, you will uphold our company standards, oversee cost centers, and create a memorable experience for...


  • Renton, Washington, United States Providence Health & Services Full time

    Job SummaryThe Senior Manager of IS Project Management is responsible for developing and managing the Portfolio and Project Management Office (PPMO) delivery with accountability for planning, leadership, management, direction, and administration for activities for the ERP pillar within the Information Service organization. This position will assist the Exec...


  • Renton, Washington, United States Maverick Washington LLC Full time

    We are seeking a skilled Food and Beverage Manager to oversee the daily operations of our restaurant and bar at Silver Dollar Renton/SeaTac and Romans Casino. The ideal candidate will have a proven track record of managing F&B operations, ensuring guest satisfaction, and maintaining high standards of quality and service.Key Responsibilities:Manage F&B...


  • Renton, Washington, United States Maverick Washington LLC Full time

    Job OverviewMaverick Gaming is seeking a highly skilled Food and Beverage Manager to oversee the daily operations of our restaurant and bar. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing staff, and driving revenue growth.Main Responsibilities:Lead and manage a team of staff to deliver outstanding...


  • Renton, Washington, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.Key ResponsibilitiesProvide exceptional customer service to members,...