State Farm Receptionist

3 weeks ago

Renton, Washington, United States EJ Silvers Full time

Job Title: State Farm Receptionist

Job Summary: We are seeking a highly organized and customer-focused Receptionist to join our team at State Farm. As a Receptionist, you will be responsible for managing the front desk, greeting clients and visitors, answering phone calls, and performing various administrative tasks to support the office operations.

Key Responsibilities:

  • Front Desk Management: Greet clients and visitors warmly and direct them to the appropriate person or department. Maintain a clean and organized reception area. Manage the front desk and ensure it is staffed during business hours.
  • Phone and Communication: Answer and direct incoming phone calls in a professional and courteous manner. Take and relay messages accurately and promptly. Handle inquiries and provide information about State Farm products and services.
  • Administrative Support: Perform general office duties, including filing, photocopying, scanning, and faxing. Manage incoming and outgoing mail and packages. Assist with scheduling appointments and managing the office calendar.
  • Customer Service: Assist clients with basic questions and direct them to the appropriate resources. Handle customer complaints and issues, escalating them to the appropriate staff member if necessary. Provide support in processing insurance claims and policy changes.
  • Data Entry and Record Keeping: Maintain accurate and up-to-date client records and files. Enter data into the company's CRM system and other databases. Ensure confidentiality and security of client information.
  • Office Supplies and Inventory: Monitor and maintain office supplies and inventory. Place orders for office supplies as needed and ensure timely delivery. Coordinate with vendors and service providers for office maintenance and repairs.

Qualifications:

  • Education: High school diploma or equivalent required; some college coursework preferred.
  • Experience: Previous experience in a receptionist, administrative, or customer service role is preferred. Experience in the insurance industry is a plus but not required.
  • Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills. Familiarity with CRM systems and office equipment (e.g., phone systems, printers, scanners).
  • Personal Attributes: Friendly, professional, and welcoming demeanor. High level of integrity and confidentiality. Ability to handle stressful situations calmly and effectively. Strong attention to detail and accuracy.

Working Conditions:

  • Primarily office-based with standard business hours.
  • May require occasional flexibility to accommodate special events or peak periods.
  • Position involves prolonged periods of sitting and occasional lifting of light office supplies.

Compensation:

  • Competitive hourly wage.
  • Benefits may include health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement.

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