Head of National Customer Accounts
1 week ago
Advance Your Career
At Swift Transportation, our most valuable asset is our PEOPLE. We are committed to excellence and strive to give our best every day.
We are dedicated to fostering a culture of learning, safety, honesty, and mutual respect.
We consider ourselves a family where every individual has a voice and plays a crucial role in our collective success and the success of our drivers.
Your insights and perspectives are valued at Swift Transportation. We recognize you as the subject matter expert and trust you to generate and implement ideas that align with the company’s best interests.
Join us in being part of something greater. Become a member of the leading full truckload carrier in the nation. Join Swift Transportation.
Key Responsibilities:
As a Senior Customer Account Leader, you will:
- Provide strategic direction to National Customer Account teams, focusing on enhancing profitability.
- Lead national customer account teams with a vision for growth.
- Facilitate career development through meaningful work assignments and training opportunities.
- Manage resources effectively to ensure adequate staffing, equipment, and communication capabilities.
- Develop innovative solutions while crafting customer strategies.
- Gather customer insights from various sources.
- Deliver insights and foresights for clients and internal initiatives.
- Analyze customer data to uncover trends, statistics, and challenges.
- Generate concise and actionable insights derived from data analysis.
- Identify patterns in customer satisfaction, both positive and negative.
- Stay informed about industry trends and technological advancements.
- Proactively assist others in achieving organizational objectives.
Qualifications:
To be successful in this role, you should possess:
- A minimum of 5 years of experience in customer service, customer relations, or sales.
- At least 2 years of leadership experience in customer service, customer relations, or sales.
- Prior experience in the transportation industry.
- A Bachelor's degree in business or an equivalent combination of education and experience.
- The ability to demonstrate sound judgment and discretion while developing solutions and resolving complex issues.
- Strong leadership skills to influence and motivate employees across diverse and dynamic environments.
- Exceptional interpersonal, decision-making, and analytical skills with a creative approach to problem-solving.
- Proficiency in preparing and delivering compelling presentations that effectively influence others and build coalitions for key initiatives.
- Strong analytical capabilities.
What We Offer:
We provide a competitive starting salary that reflects your experience and geographic location, along with potential bonus pay based on company performance.
We also offer opportunities to engage in community service and give back to local communities.
Our comprehensive benefits package includes:
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
Swift Transportation is an equal employment opportunity employer. We do not unlawfully discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable laws. We also prohibit harassment of applicants and employees based on any of these protected categories.
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