Client Service Representative

2 weeks ago


Exton, Pennsylvania, United States Superior Insurance Partners LLC Full time
Job Overview

Superior Insurance Partners LLC is a dynamic and expanding insurance brokerage dedicated to delivering comprehensive solutions in commercial lines, personal lines, and employee benefits for businesses and individuals alike. Our mission is to enhance the lives of our agency partners by offering tailored strategies that align with their objectives, along with customized support in areas such as finance, recruiting, human resources, technology, marketing, and mergers & acquisitions.

We are currently seeking a Client Service Representative to manage a portfolio of small business accounts. This role is pivotal in ensuring that our clients receive exceptional service. Are you passionate about providing top-notch customer support? Do you enjoy assisting clients with a variety of inquiries, ranging from straightforward to moderately complex?

As part of our growing team, you will be responsible for:

  • Managing a high volume of incoming inquiries.
  • Assessing client needs to ensure satisfaction.
  • Handling quoting, endorsements, certificates, and overseeing the renewal process.
  • Building lasting relationships through open and effective communication.
  • Providing accurate and complete information using appropriate tools and methods.
  • Addressing complaints and offering suitable solutions within designated timeframes.
  • Maintaining records of customer interactions and processing accounts.

Key Skills for Success:

  • Strong desire to achieve results.
  • Ability to cultivate professional relationships with internal and external stakeholders.
  • Excellent communication skills.
  • Resilience and adaptability in response to changing priorities.
  • Willingness to collaborate across teams.

Qualifications:

  • At least 2 years of experience in client service within the commercial lines insurance sector.
  • Possession of a Property and Casualty Insurance License.
  • Familiarity with agency management systems, preferably Applied Epic.
  • Proficiency in Microsoft Office Suite.


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